It was a day of learning. I am working in a online retail company. I am part of category management team. 4pm my VP called me and was in furious mood. He asked did you upload Compaq Netbook with wrong specifications. I said, yes by mistake.
His second question was- did you check was there any order for this wrongly uploaded product. I said, yes there was one order and I personally spoke to the customer. That order got cancelled.
His third question was a bouncer to me. He impatiently asked, if you checked that properly then hoe come one customer is complaining now that he has received a product where there is mis match in what he saw on web site and what he has received. I was clueless.
I went back to my system and checked OMS & CMS. I investigated and found that I had updated the product description at 5PM and customer placed order 11PM in the night. I was amused. Went back to my VP and discussed. Then we got to realize customer must have kept the product in his cart before rectification in description. And he checked out in the night 11PM.
We all realized that if we need to make any change in description we should not edit the existing product; we should delete the existing one and upload the new one.
